Effective Date:11July2022
Website: www.tripzoe.com
At tripzoe, we strive to provide seamless travel services, including "Flight Bookings,Hotel Reservations,Visa Assistance, Holiday Packages" and other travel related services. This Refund Policy outlines the terms and conditions under which refunds are processed for services booked through our website.
All refund requests must be submitted in writing via email or through our official support channels.
Refunds are processed only after receiving confirmation from the respective service provider (Airlines, Hotels, Embassies, etc.).
Service fees, convenience fees, and processing charges are non-refundable unless stated otherwise.
Refund timelines may vary depending on the service provider and payment method used.
Refunds for flight tickets are subject to the fare rules and cancellation policy of the respective airline.
Non-refundable tickets will not be eligible for refunds.
For refundable tickets, applicable airline cancellation charges will be deducted.
In case of flight cancellations by the airline, refunds will be processed as per airline policy.
Refund processing time: 7–21 working days after approval from the airline.
Visa processing fees, embassy fees, and service charges are non-refundable, regardless of approval or rejection.
No refund will be issued once the visa application has been submitted to the embassy or consulate.
If the application is not processed due to an error on our part, only the service fee may be considered for refund.
Refunds for holiday packages and hotel bookings depend on the cancellation policy of the respective supplier.
Cancellation charges may apply based on the time of cancellation prior to travel date.
No refund will be issued for no-shows or unused services.
Partial refunds (if applicable) will be processed after deducting supplier and service charges.
Customers must notify us immediately for any cancellations.
Refund eligibility will be determined based on the specific service terms.
Late cancellations may result in higher cancellation charges or no refund.
In rare cases where tripzoe cancels a booking due to operational reasons, a full or partial refund will be provided depending on the situation.
Customers will be informed promptly and offered alternative options where possible.
No refunds shall be provided for cancellations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, government restrictions, war, or strikes.
Refunds, if any, will depend on the policies of the respective service providers.
Approved refunds will be credited to the original payment method.
Processing time: 7–30 working days, depending on banks and payment gateways.
TripZoe is not responsible for delays caused by third-party providers or financial institutions.
For refund requests or queries, please contact:
Email: support@tripzoe.com
Phone:+91 91002 75939
+91 90103 22244
tripzoe reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be posted on the website.
By using our services, you agree to the terms of this Refund Policy.
